Privacy Policy

Effective Date: July.26,2026

Welcome to The Muffin Method Mix Co. ("we," "our," or "us"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights when you visit our website, place an order, subscribe to our newsletter, or interact with our business.

By accessing or using our website, placing an order, subscribing to our newsletter, or contacting us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our website or interact with our business.

Personal Information

Depending on how you use our website, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Delivery address

• Order details

• Product preferences

• Information provided through contact forms

• Information entered in order notes

• Communications sent through email, WhatsApp, Facebook Messenger, or other customer service channels

Payment Information

We accept payments through trusted third-party payment providers, including:

• Stripe

• PayPal

• Interac e-Transfer

Credit card information is processed securely by our payment providers. We do not store your complete credit card or banking information on our website.

Newsletter Information

If you subscribe to our mailing list, we may collect:

• Name (if provided)

• Email address

This information is used solely to send newsletters, promotions, product updates, and bakery announcements.

Website Usage Information

When you visit our website, we may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Products viewed

• Shopping cart activity

• Time spent on our website

• Referral source

• General location information derived from your IP address

This information helps us improve our website and customer experience.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Arrange pickup or delivery

• Process payments

• Communicate regarding your order

• Respond to customer inquiries

• Provide customer support

• Send order confirmations and updates

• Send newsletters and promotional emails (with your consent)

• Improve our products and services

• Improve website performance

• Analyze customer preferences

• Measure marketing effectiveness

• Prevent fraud and unauthorized activity

• Meet legal, accounting, and tax obligations

Newsletter & Marketing Communications

If you subscribe to our newsletter, you may receive:

• New product launches

• Seasonal flavours

• Limited-time promotions

• Subscriber-exclusive discounts

• Bakery updates

• Holiday ordering reminders

• Product announcements

• Special events

You may unsubscribe at any time by clicking the Unsubscribe link included in every marketing email.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Keep your shopping cart active

• Remember your preferences

• Improve website functionality

• Analyze website traffic

• Measure advertising performance

• Personalize your shopping experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website.

Analytics & Advertising

We use analytics and advertising technologies to understand how visitors use our website and to improve our advertising campaigns.

These technologies may include:

• Meta Pixel (Facebook & Instagram)

These tools may collect information such as:

• Pages visited

• Products viewed

• Device information

• Browser information

• Website activity

• Referral source

• IP address

This information helps us improve our website and measure the effectiveness of our advertising.

Third-Party Services

To operate our business, we work with trusted third-party providers, including but not limited to:

• Stripe

• PayPal

• Meta (Facebook & Instagram)

• WhatsApp

• Website hosting providers

• Email marketing providers

• Delivery service providers

These providers receive only the information necessary to perform their services and maintain their own privacy policies governing how your information is handled.

Delivery Information

For local delivery, we may share only the information necessary to complete your delivery, including:

• Name

• Delivery address

• Phone number (when required)

This information is shared solely for the purpose of completing your delivery.

WhatsApp Communication

If you contact us through WhatsApp, your communications are also subject to WhatsApp's own Privacy Policy.

Information shared through WhatsApp is used only to respond to your inquiries and provide customer service.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

While we make every reasonable effort to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders

• Provide customer support

• Maintain business records

• Meet legal, tax, and accounting obligations

• Resolve disputes

• Enforce our agreements

Newsletter subscribers remain subscribed until they choose to unsubscribe.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We only share information when necessary to:

• Process payments

• Complete deliveries

• Operate our website

• Send newsletters you have requested

• Comply with legal obligations

• Protect our legal rights or investigate fraud

Compliance with Canadian Privacy Laws

The Muffin Method Mix Co. is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

We collect, use, and disclose personal information only for legitimate business purposes and take reasonable steps to safeguard your information.

Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your personal information where legally permitted.

• Withdraw your consent to receive marketing communications at any time.

• Request information about how your personal information is collected, used, or disclosed.

To exercise any of these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.

Any changes will be posted on this page with a revised Effective Date.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

The Muffin Method Mix Co.

📧 Email: themuffinmethodco@gmail.com

🌐 Website: www.themuffinmethod.ca

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.